These Terms and Conditions ("Terms") govern your access to and use of the Rallybase platform and services provided by Paxa Systems Private Limited.
1. Acceptance of Terms
By accessing or using Rallybase, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the service.
2. Service Description
Rallybase provides customer relationship management services, including:
- Lead management and tracking
- Customer lifecycle management
- Communication tools
- Third-party integrations
- Analytics and reporting
- Custom workflow automation
3. Subscription and Payment Terms
3.1 Payment Terms
- All subscriptions are prepaid
- Annual contracts may be invoiced
- Prices are subject to change with notice
- No refunds for unused periods
3.2 Account Types
Different service tiers are available with varying features and capabilities. Current pricing and feature details are available on our pricing page.
4. User Responsibilities
4.1 Acceptable Use
You agree not to:
- Use the service for any illegal purposes
- Transmit harmful code or content
- Attempt to gain unauthorized access
- Interfere with the service's operation
- Infringe on intellectual property rights
- Share access credentials
4.2 Account Security
You are responsible for:
- Maintaining account security
- Keeping credentials confidential
- All activities under your account
- Notifying us of security concerns
5. Data and Privacy
5.1 Your Data
You retain all rights to your data. You grant us a license to host, copy, transmit, and display your data as necessary to provide the service.
5.2 Security
We implement reasonable security measures but cannot guarantee absolute security. You are responsible for backing up your data.
6. Limitation of Liability
6.1 Service Availability
We strive for high availability but explicitly disclaim any warranties or guarantees regarding service availability, reliability, accuracy, or fitness for a particular purpose. We are not liable for:
- Service interruptions or downtime
- Data loss, corruption, or breach
- Third-party integration issues or failures
- Consequential, indirect, or incidental damages
- Lost profits, revenue, or business opportunities
- Damages resulting from unauthorized access
- Any claims related to service modifications or termination
6.2 Maximum Liability
Our aggregate liability under these Terms shall not exceed:
- For paid plans: The amount you paid for the service in the 12 months preceding the claim
- For free plans: INR 1,000
6.3 Indemnification
You agree to indemnify and hold harmless Paxa Systems Private Limited, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
- Your use of the service
- Your violation of these Terms
- Your content or data
- Your interaction with third-party integrations
7. Termination
7.1 Account Termination
We reserve the right to terminate or suspend your account immediately and without prior notice for:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment or payment disputes
- Extended inactivity (exceeding 180 days)
- Excessive resource usage affecting other users
- At our sole discretion if we believe continued use presents a risk
7.2 Effect of Termination
Upon termination:
- All access rights immediately cease
- Data will be retained for 90 days, after which it may be permanently deleted
- You remain liable for all outstanding payments
- Confidentiality obligations survive termination
- All licenses granted will automatically terminate
8. Governing Law
These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in Telangana, India.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or service notifications.
10. Contact Information
For questions about these Terms, contact:
Paxa Systems Private Limited
U62099TS2024PTC181887
Hyderabad, Telangana, India
[email protected]