This Privacy Policy describes how Paxa Systems Private Limited ("Rallybase," "we," "us," or "our") collects, uses, and handles your information when you use our Rallybase platform and related services.
1. Information We Collect
1.1 Customer Information
We collect information you provide directly to us, including:
- Name and contact information
- Business information
- Payment information
- Account credentials
- Usage data and activity logs
- Communication preferences
1.2 End-User Information
When you use our services to manage your business relationships, we collect information about your end-users (such as your customers, prospects, or patients) on your behalf, including:
- Contact information
- Interaction history
- Communication records
- Transaction data
- Other information you choose to store on the platform
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining our services
- Processing your transactions
- Improving and optimizing our platform
- Analytics and performance monitoring
- Customer support
- Marketing and communication
- Security and fraud prevention
3. Third-Party Integrations
3.1 Integration Partners
Rallybase offers integration with various third-party services, some of which include:
- Shopify
- Slack
- Google services
- SendGrid
- OpenAI
- Zapier
- Custom webhooks
3.2 Data Sharing with Integrations
When you choose to enable third-party integrations, these services may access and process your data according to their own privacy policies. We recommend reviewing the privacy policies of any integration services you choose to enable.
4. Data Storage and Security
4.1 Storage Location
All data is stored on Amazon Web Services (AWS) cloud infrastructure with standard encryption protocols.
4.2 Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- Industry-standard encryption for data in transit and at rest
- Regular security assessments
- Access controls and authentication requirements
- Monitoring and logging of system access
5. Your Rights and Choices
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
6. Data Retention
We retain your information according to these standard practices:
- Active accounts: All data retained while account remains active
- Deleted accounts: Data permanently deleted within 30 days of deletion request
- Payment information: Retained as required by applicable laws
- Usage logs: Retained for 12 months for security and performance analysis
Integration data retention varies based on your subscription plan and the specific integration partners' policies.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Paxa Systems Private Limited
U62099TS2024PTC181887
Hyderabad, Telangana, India
[email protected]